Customer Care

Returns & Exchanges

Need help with a piece you ordered? Start here for return and exchange information, refund details, and support with damaged or incorrect items.

Return window: Request a return within 30 days of delivery. Once your return is approved, send the item back within 14 days of receiving your return instructions.
Eligible items: T-shirts purchased directly from INTL Bean Apparel are eligible for return when they meet the timing and condition requirements below, unless clearly marked final sale when purchased.
Item condition: Items must be unworn, unwashed, and unaltered, with any original tags still attached. Trying an item on to check the fit is fine, but it must be free from stains, odors, pet hair, and other signs of use. Please include the original packaging when available.
Final sale and exclusions: Items clearly marked “Final Sale” when purchased cannot be returned or exchanged for a change of mind or fit. Discounted items are otherwise eligible under our standard return policy. If an item arrives damaged, defective, or incorrect, contact us for help regardless of its final-sale status.

Begin the request

Tell us which item you’d like to return and how we can help.

Use our Contact page and include your order number, the email address used at checkout, the item name and size, and a brief reason for your request.

For damaged or incorrect items, please include clear photos if possible.
Receive return instructions

We’ll review your request against our return policy and email you the next steps.

If your return is approved, we’ll provide the return address, packaging instructions, and details about return postage. Please use the address we provide rather than the address on your original shipping label.

For fit or change-of-mind returns, you’ll purchase tracked return postage. For confirmed damaged, defective, or incorrect items, we’ll cover any required return postage and explain how to send the item back.
Prepare and send the item

Pack your item securely and send it back within 14 days of receiving your return instructions.

Include your order number inside the package. For fit or change-of-mind returns, the item must meet our return condition requirements, with any original tags attached. For damaged, defective, or incorrect items, follow the instructions we provide.

Reuse the original packaging if available, or use suitable protective packaging. Use a tracked shipping service and keep your postage receipt and tracking number until your return is resolved.

A simple way to switch

Return your eligible item. Order the one that works for you.

Your return and new purchase are handled separately, so you can choose when to place your new order.

How exchanges work

We don’t offer direct size or color exchanges at this time. Instead, request a return within 30 days of delivery and place a separate order for your preferred item. Your original item must meet our return eligibility requirements.

Size and color availability

Check the product page for available sizes and colors before ordering. A return request does not reserve another item, and availability may change while your return is being processed.

Return and reorder

You may place your new order before your return is completed or wait until your refund is issued. New orders are charged separately at the price shown at checkout, including any applicable shipping charges.

You are responsible for tracked return postage for fit or change-of-mind returns. Ordering again does not automatically approve your original return.

Cost and responsibility

Return shipping

Who pays: For fit or change-of-mind returns, you are responsible for purchasing tracked return postage. For confirmed damaged, defective, or incorrect items, we cover any required return postage. Contact us before shipping so we can provide instructions.
Original shipping charges: Original shipping charges are not refunded for fit or change-of-mind returns. If we confirm that an item arrived damaged, defective, or incorrect, any refund will also include the original shipping charge attributable to that item.
Fees or deductions: We do not charge a restocking fee for eligible returns. Your item refund is based on the amount actually paid after discounts, plus any applicable tax paid on the returned item.

Review and reimbursement

Refunds

Return review: Once your return arrives, we’ll inspect the item against our return requirements and email you the outcome. If there is an issue with its condition or eligibility, we’ll explain it and contact you about the next steps.
Refund timing: We’ll inspect your return and issue any approved refund within five business days of receiving it. Your bank or payment provider may take additional time to post the credit to your account.
Refund method: Approved refunds are sent to the original payment method. We’ll email you when the refund has been issued. If the credit hasn’t appeared after your payment provider’s expected processing time, contact us with your order number.

Following your refund

Return tracking confirms that your package has arrived; our refund email confirms that your refund has been issued. Keep your order number and return tracking details until the process is complete.

This guidance applies to

Damaged items
Defective items
Incorrect items

When to report the issue

Check your items when they arrive and contact us as soon as you notice damage, a defect, or an incorrect item. If a defect becomes apparent later, get in touch when you discover it.

Keep the item and any packaging you still have while we review your request. You can report these problems even if the item was marked Final Sale.

What to include

Include your order number, the email used at checkout, the item name, and a short description of the problem. For an incorrect item, tell us what you ordered and what you received.

If possible, include clear photos of the item, the affected area, and any relevant tags or labels. For shipping damage, photos of the packaging are helpful too. If you cannot provide photos, contact us so we can explain how to proceed.

What happens next

We’ll review your request and may ask for additional details. Once the issue is confirmed, we’ll work with you to arrange a replacement, subject to availability, or a refund.

If a return is required for a confirmed damaged, defective, or incorrect item, we’ll cover the required return postage and provide instructions. Wait for those instructions before purchasing postage or sending the item.

Any approved refund follows our refund policy. You do not need to place a new order to request help.

Returns & Exchanges

Begin the request

Receive return instructions

Prepare and send the item

Return your eligible item. Order the one that works for you.