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Garment Guidance

Product Care

Give your pieces the care they need. Start with the garment label, check instructions for your specific style, and ask us when something is unclear.

Care-label priority

Start with the instructions printed on, sewn into, attached to, or supplied with your specific garment. Product-specific instructions take priority over broad, general guidance.

01 Instruction Priority

Start With the Care Label

Before the first wash, read the label on your garment. The right method depends on the piece, including its fabric, print, and finishing details.

Primary rule

Instructions printed on, sewn into, attached to, or supplied with the physical garment are the primary source for caring for that garment.

  1. 01
    Source — Physical Garment Highest priority

    Care Label Instructions

    Check the label attached to your piece before washing, drying, or ironing it. A routine that works for one garment may not suit another.

  2. 02
    Scope — Named Product Product specific

    Product-Specific Instructions

    Look for care notes that name your exact style or variant. Prints, trims, and finishes can need different treatment from the main fabric.

  3. 03
    Scope — Confirmed Category General guidance

    General Care Guidance

    Use general guidance only when it applies to your garment. If it conflicts with the care label, contact us before treating the piece.

When instructions are unclear

Contact support when a care label is missing, unreadable, or appears inconsistent with product information shown online.

Contact support
02 Care Methods

Approved Care Methods

Washing, drying, and finishing instructions should only be published after the applicable product, garment category, and instruction source have been confirmed.

01

Cleaning

Washing

Applies to
[APPROVED PRODUCT OR CATEGORY]
Approved method
[APPROVED WASHING METHOD]
Temperature and cycle
[APPROVED WASH TEMPERATURE] [APPROVED WASH CYCLE]
Additional guidance
[APPROVED DETERGENT GUIDANCE] [APPROVED BLEACH GUIDANCE]
Instruction source
[APPROVED INSTRUCTION SOURCE]
02

Moisture and Heat

Drying

Applies to
[APPROVED PRODUCT OR CATEGORY]
Approved method
[APPROVED DRYING METHOD]
Heat guidance
[APPROVED DRYING TEMPERATURE]
Instruction source
[APPROVED INSTRUCTION SOURCE]
03

Finishing

Ironing and Steaming

Applies to
[APPROVED PRODUCT OR CATEGORY]
Ironing
[APPROVED IRONING GUIDANCE]
Steaming
[APPROVED STEAMING GUIDANCE]
Special restrictions
[APPROVED FABRIC-SPECIFIC CARE NOTE]
Instruction source
[APPROVED INSTRUCTION SOURCE]

Before following general guidance

Confirm that the instruction identifies the garment or product category it applies to. Instructions supplied with the physical garment remain the primary source when more specific guidance is available.

Review special care notes
03 Special Care

Special and Product-Specific Care

The small details deserve attention, too. Check whether your piece has care instructions for its fabric, print, embroidery, or other finishing details.

Check before you begin

  1. 01

    The product, style, variant, or category it applies to

  2. 02

    Whether the instruction is general or product specific

  3. 03

    Where the care instruction comes from

A

Material and construction

Fabric and Construction Notes

Check the care label for restrictions that apply to the fabric and any print, embroidery, patch, or trim. Do not assume every part of the garment can take the same heat or treatment.

Temporary entry

Awaiting Approved Fabric or Construction Guidance

Applies to
[APPROVED PRODUCT OR CATEGORY]
Confirmed feature
[APPROVED FABRIC, PRINT, OR CONSTRUCTION TYPE]
Approved care note
[APPROVED FABRIC-SPECIFIC CARE NOTE]
Print or embellishment care
[APPROVED PRINT OR EMBELLISHMENT CARE]
Instruction source
[APPROVED INSTRUCTION SOURCE]
Staging content

Remove this temporary entry if no approved fabric or construction guidance is supplied before launch.

B

Named garment or variant

Product-Specific Instructions

Match the care guidance to your exact piece. A different fabric version, print, or finish may need a different approach.

Temporary entry

Awaiting Approved Product-Specific Guidance

Product or style
[APPROVED PRODUCT OR STYLE NAME]
Applicable variant
[APPROVED COLORWAY, FABRIC, OR VERSION]
Approved instruction
[APPROVED PRODUCT-SPECIFIC CARE NOTE]
Instruction source
[APPROVED INSTRUCTION SOURCE]
Product-page route
[APPROVED PRODUCT PAGE LINK]
Staging content

Replace this temporary entry only after the applicable product and exact care instructions have been approved.

Unsure which instruction applies?

Do not assume that guidance for one fabric, style, print, or colorway applies to another garment. Contact support when the applicable instruction cannot be identified clearly.

View care and policy support
04 Care and Policy Support

Need Help With a Care Instruction?

Contact support when a care label is missing, unreadable, or appears inconsistent with product information shown online. For return, exchange, refund, or order-policy questions, review the published Returns & Exchanges information.

01 Care clarification Contact Support Ask for help identifying which instruction applies to your garment, product, fabric, print, or construction type. 02 Post-purchase policy Returns & Exchanges Review eligibility, return steps, exchanges, return shipping, refunds, and help with damaged or incorrect orders.

Before contacting support

Have the product name, style, order number, and a clear description or photograph of the care label available when possible.

Do not assume that an instruction for one garment applies to another style, fabric, print, embellishment, or colorway.

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