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Shipping Information

From checkout to your doorstep: find order-processing information, shipping details, and help when a delivery needs attention.

Order Process

What Happens After You Order

Know the steps between placing your order and receiving your pieces.

  1. Order Placed

    Keep your order number and check that your contact and delivery details are correct.

  2. Processing

    Orders are processed within 1–3 business days, excluding weekends and holidays. Processing begins after payment is confirmed.

  3. Prepared for Shipment

    We prepare and package your order for the carrier. Shipping time is separate from the 1–3 business day processing window.

  4. Shipment Update

    When your order ships, we’ll email your tracking information to the address provided at checkout. Tracking may take time to update after the carrier receives your package.

  5. Delivery

    For tracking delays or delivery problems, continue to the Delivery Help section.

Shipping Details

Know what to expect.

Check the destination, shipping charge, and timing information before you place an order.

Processing & Estimated Delivery

Allow time for us to prepare your order, followed by your carrier’s delivery time.

Order processing
Orders are processed within 1–3 business days after payment is confirmed. Processing time is separate from delivery time.
Estimated delivery
Delivery times vary by destination and shipping service. Delivery estimates refer to time in transit after shipment and are not guaranteed.
Weekends and holidays
Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing the next business day.

Destinations & Shipping Costs

Enter your delivery address at checkout to see available shipping options and costs.

Shipping destinations
We ship within the United States and to selected international destinations. Available destinations are shown at checkout.
Shipping rates
Shipping costs are calculated at checkout based on your delivery address and order details. You can review the shipping charge before placing your order.
International orders
International delivery times vary by destination and may be extended by customs clearance or local carrier delays. Tracking information is emailed when your order ships.
Customs and duties
International orders may be subject to import duties, taxes, and carrier clearance fees. Unless expressly collected at checkout, these charges are not included in your order total and are the customer’s responsibility.

Delivery Support

Tracking & Delivery Help

Need a tracking update, spotted an address mistake, or can’t find your package? Here’s what to do next.

When contacting us, include your order number and the email address used at checkout so we can find your order.

Order status

Tracking an Order

Follow your package using the tracking link in your shipping confirmation email.

Tracking notification
When your order ships, we’ll email your tracking information to the address provided at checkout. If you can’t find the email, check your spam or junk folder, or contact us for help.
Tracking not updating
Tracking may not update immediately after shipment. Check the carrier’s tracking page for the latest information. If there’s no update after two business days, contact us with your order number and tracking details so we can look into it.

Order correction

Incorrect Shipping Address

Spotted an incorrect or incomplete address? Contact us immediately so we can check whether it can still be corrected.

Address-change procedure
Send us your order number, the email address used at checkout, and the complete corrected shipping address, including any apartment or unit number.
Change availability
We’ll do our best to update the address before your order ships. Changes are not guaranteed until we confirm them. Once the package is with the carrier, address changes or redirection may not be available.

Delivery issue

Delays & Missing Packages

If your delivery is delayed or your package hasn’t arrived, start with the tracking details. If you still need help, contact us so we can investigate.

Delivery-delay guidance
Check tracking for carrier alerts or delivery instructions. If the estimated delivery date has passed, or the carrier asks you to contact the sender, reach out with your order number and tracking details.
Marked delivered, but missing
Check the delivery location or photo shown in tracking, nearby safe places, and with household members or your building’s front desk. If you still can’t find the package, contact us promptly with your order number so we can help investigate with the carrier.
Package appears lost
If tracking suggests your package may be lost, contact us. We’ll review the shipment, work with the carrier to investigate, and explain the next steps based on the findings.
Additional support
Received a damaged or incorrect item, or need help with a return? Visit Returns & Support for instructions.

Next Steps

Still Need Help?

Choose the route that best matches what you need help with.