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Customer Care

Returns & Exchanges

Find the information you need to understand return eligibility, begin a request, review exchange availability, and get help with an order issue.

Return eligibility

Can this item be returned?

Eligibility depends on the return timeframe, the condition of the item, and any product-specific exclusions. Review each requirement before beginning a return request.

Staging content Replace all bracketed policy tokens with client-approved language before launch.
Return window
[APPROVED RETURN WINDOW]
Eligible items
[APPROVED RETURN ELIGIBILITY POLICY]
Item condition
[APPROVED ITEM-CONDITION, TAG, AND PACKAGING REQUIREMENTS]
Final sale and exclusions
[APPROVED FINAL-SALE OR EXCLUDED-ITEM POLICY]

How to start a return

Begin with the approved return process.

The exact request method, required information, and shipping instructions must be confirmed before this page is published. Do not send an item until the approved process is available.

Staging content The steps below are structural placeholders. Replace every bracketed token with the client-approved return workflow before launch.

  1. Begin the request

    Confirm how customers should contact INTL Bean and what order information they must provide.

    [APPROVED RETURN-REQUEST METHOD AND REQUIRED INFORMATION]

  2. Receive return instructions

    Explain whether approval, a return authorization, a shipping label, or specific mailing instructions are required.

    [APPROVED AUTHORIZATION, LABEL, AND RETURN-INSTRUCTION PROCESS]

  3. Prepare and send the item

    Add the approved packaging, destination, deadline, and tracking requirements for returned merchandise.

    [APPROVED PACKAGING, RETURN ADDRESS, DEADLINE, AND TRACKING REQUIREMENTS]

Exchanges

Need a different size or color?

Exchange availability and the correct request method must be confirmed before customers are directed to return or reorder an item.

Staging content Replace the temporary policy tokens below with the client-approved exchange process before launch.

The main question

Does INTL Bean offer a direct exchange, or should the customer return the original item and place a new order?

01 Exchange availability

Confirm whether direct exchanges are offered and whether approval depends on product, size, color, or inventory availability.

[APPROVED EXCHANGE POLICY]
02 Inventory and availability

Add the approved guidance for unavailable sizes, colors, or replacement inventory.

[APPROVED EXCHANGE AVAILABILITY AND INVENTORY POLICY]
03 Return and reorder

Confirm whether customers must return the original item and place a separate order, including any approved pricing or shipping guidance.

[APPROVED RETURN-AND-REORDER OR PRICE-DIFFERENCE PROCESS]

Return shipping & refunds

What happens after a return begins?

Return-shipping responsibility, possible deductions, refund timing, and refund method must all be confirmed before customers are given final instructions.

Staging content Replace every bracketed token below with client-approved financial policy language before launch.

A

Cost and responsibility

Return shipping

Who pays
[APPROVED RETURN-SHIPPING POLICY]
Original shipping charges
[APPROVED ORIGINAL-SHIPPING REFUND POLICY]
Fees or deductions
[APPROVED RESTOCKING-FEE OR RETURN-DEDUCTION POLICY]

B

Review and reimbursement

Refunds

Return review
[APPROVED RETURN-REVIEW AND PROCESSING POLICY]
Refund timing
[APPROVED REFUND PROCESSING TIMELINE]
Refund method
[APPROVED REFUND METHOD AND PAYMENT-PROVIDER GUIDANCE]

Important distinction

A returned item being delivered does not automatically confirm that the return has been reviewed or that a refund has been issued. The approved processing policy must explain the actual sequence.

Order problems

Something arrived damaged, defective, or incorrect?

Separate support path

These order issues should not automatically follow the standard return or exchange process. The approved procedure must explain how the issue is reported, what information is required, and what resolution may be available.

Staging content Replace every bracketed token with the client-approved damaged, defective, or incorrect-order procedure before launch.

This guidance applies to

  • Damaged merchandise
  • Defective merchandise
  • Incorrect merchandise
A When to report the issue

Confirm the approved reporting timeframe and whether different deadlines apply to different order problems.

[APPROVED DAMAGED-OR-INCORRECT-ITEM REPORTING WINDOW]
B What information is required

Add the approved requirements for order details, photographs, product information, packaging, or any other supporting information.

[APPROVED ORDER DETAILS, PHOTOS, AND EVIDENCE REQUIREMENTS]
C What happens next

Confirm how the issue is reviewed, whether the item must be returned, who handles shipping, and which resolutions may be considered.

[APPROVED REVIEW, RETURN-SHIPPING, REPLACEMENT, OR REFUND PROCEDURE]

Next steps

Find the right support path.

Continue to shipping guidance for delivery-related questions, or contact customer support when your request is tied to a specific order.